Frequently Asked Questions
Q: I can’t get my lights to stay on! Is my device broken?
A: Maintaining a 110-degree angle when sharpening takes practice. The ErgoSharp will help you build muscle memory to do this correctly. If you feel your device is defective; please visit our support page, we’re here to help!
Q: Can I sterilize my ErgoSharp?
A: No – full sterilization (Sterilizer, autoclave, cold solution, etc.) will damage the ErgoSharp! Only disinfect ErgoSharp by wiping it down between patients. The device is made to tolerate wiping but do not saturate the surface. Damage from sterilization will not be covered under warranty.
Q: Do I throw my sticky pad away after each use?
A: No - The gel pad is intended to be reused. The gel pad should be washed at the end of each day with warm soapy water, rinsed, and left to dry on the ErgoSharp. If needed, you can purchase additional gel pads in our store.
Q: Can the gel pad be used with whet/oiled stone?
A: No - The gel pad is not designed to be used with a whetstone or lubrication oil. The rubber band option which comes with your device is designed for this use.
Q: How do I know if ErgoSharp is charged/charging?
A: ErgoSharp will show a red light while charging, this light will turn off when charging is complete.
Q: How do I calibrate ErgoSharp?
A: No calibration is required. Each device is self-calibrated.
Q: What is your refund/return policy?
A: If your device is defective and needs to be returned under warranty, please email us at firstname.lastname@example.org. The customer is responsible for return shipping.
Unopened products can be returned for a full refund. Please contact us at email@example.com. The customer is responsible for return shipping.
Q: Who do we use for shipping?
A: We use the US Postal Service for all shipments in the United States and to Canada. We always ship each unit individually and normally use Priority Mail 2-day service in the lower-48 states. Shipments to Canada are shipped Priority Mail 7-day delivery and the VAT tax, if assessed, is the purchaser's obligation.
Q: What Forms of Payment do you accept?
A: We accept VISA, MC, and American Express credit cards via our online store.
Q: I don’t understand something in training despite reviewing it several times. Can someone help me?
A: Absolutely! We’re here to help you be successful; please reach out to us on our support page.